These regulations define the rules for the provision of service and the rules for the sale of products by ApplePoint Mikołaj Stańczak, operating under the ApplePoint brand.

The Regulations apply to contracts concluded in-person, at a distance and outside the company's premises, provided that such a method of concluding the contract was used.

The Regulations are made available on the website in a manner enabling their reproduction, saving and recording.

1. Seller / Service – ApplePoint Mikołaj Stańczak.
2. Client – a natural person, legal person or organizational unit using the services or making a purchase.
3. Consumer – a natural person performing a legal act not directly related to business or professional activity.
4. An entrepreneur with consumer rights – a natural person conducting business activity who is entitled to the rights provided for in the provisions of consumer law to the extent resulting from the applicable provisions.
5. Device – electronic equipment submitted for diagnostics, repair or other service.
6. Service – any activity performed by the Service, in particular diagnosis, repair, replacement of parts, cleaning, testing, configuration, software restoration or other activities agreed with the Customer.
7. Store – ApplePoint online store operated at the ApplePoint website address.
8. Commodity – product offered for sale in the Store.
9. Order – a declaration of intent by the Customer aimed at concluding a contract for the sale of Goods.
10. Diagnosis – activities aimed at determining the type of fault, the extent of damage and the technical and economic feasibility of repair.
11. Quotation – information about the expected cost of providing the service.
12. Durable medium – a material or tool that enables the storage of information in a manner accessible in the future for a period of time appropriate to the purposes for which the information is used, and that enables the reproduction of such information in an unchanged form.

The website performs in particular:

1. diagnostics of device faults,
2. replacement of displays, batteries, connectors, speakers, microphones, cameras, housings and other components,
3. motherboard repairs and micro-soldering, if accepted for implementation,
4. cleaning after flooding and other operational damage,
5. software configuration, updates, system installation or software recovery,
6. sale of parts, accessories and consumables.

The scope of a specific service results from arrangements with the client and may be further specified after the diagnosis is completed.

By handing over the device, the Customer declares that he or she is its owner or has the right to dispose of it to the extent necessary to order the service.

The customer is obliged to provide true contact details and describe the known symptoms of the fault and circumstances that may affect the course of the repair.

The service center may refuse to accept the device in particular when:

1. there are reasonable doubts as to the legal origin of the device,
2. the device poses a threat to persons or property,
3. the repair is obviously unprofitable or technically unpromising,
4. The customer refuses to provide data necessary to provide the service.

Initial pricing information provided before diagnosis is indicative.

The final repair price can only be determined after the device has been opened, tested, or the actual extent of damage has been determined.

The Service has the right to perform a paid or free diagnosis in accordance with the current offer or individual arrangements with the Customer.

If, after diagnosis, it turns out that the repair requires a greater scope of work than originally expected, the Service will provide the Customer with a new estimate or a recommendation for further action.

Failure to accept the quote after the agreed paid diagnosis has been performed does not release the Client from the obligation to pay for the diagnosis itself, if it was paid.

The repair begins after the Customer accepts the quote or after the device is accepted as part of a service for which the price has been determined in advance.

If additional faults, secondary damage or effects of previous repairs are discovered, the Service may suspend further work until additional consent is obtained from the Customer.

If contact with the Customer is difficult or impossible, and completing the initiated activity is necessary to protect the device or avoid greater damage, the Service may perform the necessary technical activities to the minimum extent required by the principles of good service.

The service center may use original parts, original parts from dismantling, replacement parts, remanufactured parts, regenerated parts or other parts in accordance with the arrangements with the Customer and with the market and technological realities of a given repair.

Devices from manufacturers using system part pairing may experience functional limitations or system messages after repair.

This applies in particular to features such as True Tone, Face ID, Touch ID, battery health, unknown part messages, and camera, sensor or display calibration.

The service is responsible for the compliance of the service performed with the contract, but is not responsible for any limitations resulting from the device design, manufacturer's policy, system locks or technical properties of the parts used as agreed with the Customer.

The Customer is obliged to make a backup copy of the data before returning the device to the Service, unless the parties have expressly agreed on a separate service covering the security, recovery or transfer of data.

The Service Provider is not liable for data loss if it is normally related to the nature of the fault, the technical condition of the device, the need for testing, software restoration, memory damage, the effects of flooding, motherboard instability or any other technical circumstance that could not be avoided despite due diligence.

If the provision of a service requires entering a code, password, disabling a screen lock, Find My lock, Apple ID, Google, MDM, FRP, operator lock or other security features, the Customer is obliged to provide such an option to the extent necessary to provide the service.

The Service does not bypass illegal security measures and is not responsible for the inability to provide the service due to active blockages, the removal of which requires actions on the part of the Customer or the manufacturer.

Some repairs carry an increased technological risk, especially in the case of devices that have been flooded, dropped, previously repaired, with corrosion, deformed housing or a damaged motherboard.

Opening the device, removing parts or carrying out repairs may reveal further damage that could not be detected previously or may result in a specific function not being able to be restored even if service is performed correctly.

The Service is not responsible for the discovery of hidden damage, micro-cracks, corrosion, degradation of tracks, damage to the board layers, previous assembly errors, defects after third-party repairs or other defects present in the device before its acceptance, if they could not be detected without disassembly or occurred regardless of the Service's due diligence.

The price of the service is determined individually or according to the current offer of the Service.

The customer is obliged to pay the price for the service performed, parts and materials used, any diagnosis, additional activities accepted during the implementation and agreed shipping costs.

Payment may be made in cash, by transfer, BLIK, by payment card or in any other form offered by the Website.

The service center has the right to withhold the release of the device until the entire amount due has been settled, unless the parties have expressly agreed otherwise.

After completing the service, the Service informs the Customer about the possibility of collecting the device, if such contact is possible.

The customer should collect the device without undue delay.

If the device is not collected within 30 days from the date of notification of the end of the service or cancellation of the repair, the Service may request the Customer to collect it and set an additional deadline.

After the additional period has expired without effect, the Service may charge reasonable storage costs, provided that the Customer was informed of this at the latest upon request.

In the case of services concluded remotely, in particular via a form, telephone, e-mail, instant messaging or social media, the contract is concluded after agreeing on the essential terms of the service.

The Customer is obligated to properly secure the device during transport. The Service Center is not liable for any damage incurred during transport to the Service Center if the shipment was prepared by the Customer or on their behalf and was inadequately secured.

The cost of shipping to and from the Website is borne by the Customer, unless the parties have agreed otherwise.

If the contract is concluded at a distance with a Consumer or an entrepreneur with consumer rights, the information required by law should be provided at the latest before the conclusion of the contract, and in cases required by law – also on a durable medium.

Through the Store, the Customer may place orders for Goods available in the current ApplePoint offer.

Information about the Goods published in the Store constitutes an invitation to conclude a contract and not an offer within the meaning of the Civil Code, unless expressly stated otherwise.

To place an order, the Customer selects the Product, adds it to the basket, completes the required data, selects the delivery and payment method and confirms the order.

Placing an order constitutes an obligation to pay.

The sales contract is concluded upon acceptance of the order by the Seller.

The Seller may refuse to process an order in the event of unavailability of the Goods, technical errors, incorrect Customer data, or other significant obstacles preventing the order from being fulfilled. In such a case, the Customer will be informed immediately, and if payment has already been made, the funds received will be refunded immediately, no later than the deadline specified in applicable law.

The prices of the Goods given in the Store are gross prices in Polish zloty, unless expressly stated otherwise.

Delivery costs, if any, are indicated separately before placing the order.

The Customer may use the payment methods available in the Store, in particular traditional transfer, BLIK, payment card and electronic payments supported by the payment operator Przelewy24.

Electronic payments are processed through the Przelewy24 payment operator, in accordance with the rules and regulations applicable to this operator.

Proof of purchase is a receipt, invoice or other sales document issued in accordance with applicable law.

Delivery of Goods is carried out to the territory indicated in the Store's offer, via the available delivery methods.

The order fulfillment period is counted from the moment of effective acceptance of the order for execution, and in the case of choosing electronic payment – from the moment the Seller receives confirmation of correct payment execution from the Przelewy24 payment operator.

If the order cannot be fulfilled, in particular due to the lack of availability of the Goods, the Customer will be informed immediately and in the event of prior payment, the Seller will return the received funds immediately, no later than within the time limit specified in applicable law.

The Customer should check the shipment upon receipt and, if any transport damage is found, take appropriate action against the carrier, which does not exclude or limit his rights against the Seller.

Consumers and entrepreneurs with consumer rights generally have the right to withdraw from a contract concluded at a distance or outside business premises within 14 days without giving any reason, subject to exceptions arising from legal provisions.

In the case of a contract for the sale of Goods, the deadline for withdrawal from the contract runs from the date the Goods are taken into possession by the Customer or a third party indicated by him other than the carrier.

In the case of a contract for the provision of services, the deadline for withdrawal from the contract runs from the date of conclusion of the contract.

To exercise the right of withdrawal, the Customer must submit an unequivocal declaration to the Seller, for example, using the template form attached to these Terms and Conditions. To meet the deadline, it is sufficient to send the declaration before its expiry.

In the event of withdrawal from the contract for the sale of Goods, the Customer is obliged to return the Goods immediately, no later than within 14 days from the date on which he withdrew from the contract.

The Customer shall bear the direct costs of returning the Goods in the event of withdrawal from the contract, unless the Seller has expressly agreed to bear them or has failed to inform the Customer of the need to bear them before concluding the contract.

The Customer is liable for any reduction in the value of the Goods resulting from their use in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

If the Customer wishes the service to begin before the withdrawal period expires, they must submit an express request to begin the service before that period expires. This request should be recorded on a durable medium.

If the service is fully performed with the express and prior consent of the Customer, after informing him of the loss of the right of withdrawal after the service has been fully performed, the right of withdrawal expires.

If the Customer withdraws from the contract after submitting a request to commence the provision of the service before the expiry of the withdrawal period, the Customer is obliged to pay for the services provided until the time of withdrawal, in proportion to the scope of the service provided.

The refund will be made immediately, no later than within the time limit provided for by law, using the same payment method that the Customer used, unless the Customer has expressly agreed to another solution.

The customer may file a complaint regarding the service if it was performed improperly or contrary to the contract.

The complaint should include the Customer's details, the device designation, a description of the objections and a possibly precise indication of the problem.

Complaints can be submitted by e-mail to: kontakt@applepointfix.pl, in writing to the Website address or in person.

The Service will process complaints without undue delay. In the case of complaints submitted by a consumer or a business with consumer rights, a response will be provided within the timeframe specified by applicable law.

The complaint does not cover in particular:

1. faults unrelated to the scope of the service performed,
2. mechanical, liquid, thermal or electrical damage occurring after the device was delivered,
3. the effects of third-party interference after the device has been released,
4. natural wear and tear of the device or part,
5. functional limitations resulting from the device design or manufacturer's policy, about which the Customer has been informed or which are commonly associated with a given type of repair.

The Seller is liable to the Consumer and the entrepreneur with consumer rights for the compliance of the Goods with the contract under the principles arising from applicable law.

Complaints regarding the Goods may be submitted by e-mail to the following address: kontakt@applepointfix.pl, in writing to the Seller's address or in another manner provided.

The complaint should include the Customer's details, data identifying the Goods, a description of the non-conformity with the contract and – if possible – the Customer's request.

In the event of a complaint about the Goods submitted by a Consumer or an entrepreneur with consumer rights, the Seller shall respond to the complaint within 14 days of its receipt, in accordance with applicable law.

If the Service Provider or the Seller grants a commercial guarantee for the service performed, parts used or Goods, the terms of such guarantee are specified separately, in particular in the repair confirmation, e-mail, warranty card or other durable medium.

The absence of a separate guarantee means that no commercial guarantee is provided beyond the obligations arising from mandatory legal provisions.

The service is responsible for the proper performance of the agreed service, taking into account the nature of the device, its technical condition, revealed and hidden defects and technological limitations.

The Service Provider's liability does not cover damages and problems that:

1. existed before the device was accepted but could not be detected without interfering with the device,
2. are a result of previous repairs or the use of defective or incompatible parts,
3. result from corrosion, flooding, micro-cracks, housing deformation, motherboard defects or other multi-factor damage,
4. arising after the device was released as a result of further use, falling, flooding, overvoltage, overheating or interference by third parties.

No provision of the regulations excludes or limits the rights of the Consumer or entrepreneur under consumer rights, if such exclusion or limitation would be inadmissible under mandatory provisions of law.

The administrator of Customers' personal data is ApplePoint Mikołaj Stańczak.

Data is processed for the purpose of concluding and performing the contract, contacting the Client, fulfilling legal obligations, considering complaints, handling claims and protecting the legitimate interests of the controller.

Detailed information regarding the processing of personal data is specified in the Privacy Policy available on the website.

The consumer may use out-of-court complaint and redress procedures, in particular through the assistance of a municipal or district consumer ombudsman, the competent provincial inspector of the Trade Inspection or other institutions provided for by law.

Polish law applies to agreements concluded by ApplePoint with Customers.

In matters not regulated in these regulations, the relevant provisions of generally applicable law shall apply, in particular the Civil Code and the Consumer Rights Act.

The regulations are effective from April 7, 2026.

ApplePoint may amend the Terms and Conditions for important reasons, in particular in the event of changes in legal regulations, changes in business details, changes in the operating model, or expansion of the scope of services or sales. Changes do not affect the rights of Customers arising from contracts concluded before the effective date of the new Terms and Conditions.